4/7/2021

Terms of Service

Ruby's Terms of Service
WRITTEN BY

LAST UPDATED: 4/7/2021

Welcome to Ruby! 

Ruby Home Services, Inc. (together with its successors and assigns, “Ruby”, “we”, “us” or “our”) provides our services (described below) and related content to you through our website located at www.meetruby.com (the “Site”) and related technologies (collectively, such technology, the Mobile Services (as defined below) and the Site, the “Services”). 

Purpose of this Document?

You may be asking yourself, “why do I need to read this?”  That’s a great question!  This document lays out the basic terms and conditions that apply to your use of the Services that we make available at www.meetruby.com. Because it is such an important contract between us and our users, we have tried to make it as clear as possible, but if you have any questions please do not hesitate to contact us team@meetruby.com.

Terms

These Terms of Service (“Terms”) govern your access to and use of the Services, so please read them carefully before using the Services. As our business grows and we add new functionality to the Services, we may revise these Terms periodically. If we do, we will post the changes here. Your continued use of the Site after any changes are posted constitutes your acceptance of the new Terms.  We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time.  If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately.  


PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.  THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST RUBY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.

THE SERVICES

As part of the Services, you can request that Ruby assess (virtually or in-person) a residential home to determine which updates, home modifications and/or maintenance may be required or desired to meet the unique needs of aging inhabitants in such home (such updates and home modifications, the “Home Modifications”, and the construction or remodeling services required to complete such Home Modifications, the “Home Modifications Services”) and an estimate of costs for such Home Modifications Services (collectively, the “Assessment”).  Following such Assessment, if you decide to proceed with the Home Modifications, Ruby will connect you with a contractor (“Professional”) who services the applicable geographic location in which such home is located and who can perform the Home Modifications Services and other services required to complete the Home Modifications. Prior to confirming your purchase of Home Modifications Services, you will receive a price estimate (inclusive of labor and supplies) for such Home Modifications Services.  In the event that your Professional once onsite determines that your Home Modifications Services will require you to incur additional costs or expenses, or causes an increase in the time required for performance of the Home Modifications Services, beyond what was set forth in the Assessment then Professional will provide you with a good-faith non-binding written assessment of such costs and expenses and the time required to perform the modifications required.  Prior to the Professional commencing any work you will be required to enter into an agreement with your Professional regarding the final terms for the Home Modifications Services.  Ruby will not be responsible or liable for any final fees, costs or expenses charged by the Professional in or any Home Modifications Services or other service provided pursuant to the final binding contract that you enter into with such Professional.  

Ruby may limit the availability of the Services to specific geographic regions or jurisdictions.  Ruby does not guarantee that the Services will be available in your geographic region at the time you desire. The Professional may reject a request in its sole discretion and for any reasons, including based on the specific requirements set forth in your request.  

In connection with the Assessment, the Services will require that you provide certain information including, but not limited to, the address of the applicable residential home, videos and photos of the residential home, and the contact information for the resident(s) of such home.  Use and sharing of your personal information and other data is governed by our Privacy Policy, which will be accessible at www.meetruby.com beginning in January 2021 (“Privacy Policy”).  

Ruby has no control over the behavior of any of the users of the Services or any of the Professionals. Ruby does not exploit, supply or manage any of the Home Modifications Services or other services offered by the Professionals. RUBY, THROUGH THE SERVICES, OFFERS INFORMATION, AN INITIAL ASSESSMENT AND A METHOD TO CONNECT WITH PROFESSIONALS WHO PROVIDE HOME MODIFICATIONS SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE SUCH HOME MODIFICATIONS SERVICES ITSELF OR ACT IN ANY WAY AS A CONTRACTOR OR OTHER SERVICE PROVIDER WITH RESPECT TO THE HOME MODIFICATIONS SERVICES, AND EXCEPT AS EXPRESSLY SET FORTH HEREIN DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY HOME MODIFICATIONS, SERVICES OR OTHER RELATED SERVICES PROVIDED TO YOU BY THE PROFESSIONAL, INCLUDING, BUT NOT LIMITED TO, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY LAW, REGULATION, OR CODE. 

By requesting an Assessment you hereby represent and warrant that you are either the owner of the applicable home or are duly authorized by the owner thereof to request such Assessment and have the authority to permit the Professional to provide the Home Modifications Services at the applicable home. 

Beyond completing your Assessment and connecting you with a Professional and rendering your payment for such Assessment, any additional correspondence and/or ensuing relationship with the Professional or other third parties found on, through or related to the Services, including entering into a binding contract for the purchase of the Home Modifications Services, making payments to the Professional, communicating with Professionals via messaging features that we may enable through the Services or otherwise with any Professional that you have reserved Home Modifications Services, and any other terms or conditions associated with such dealings, are solely between you and the applicable Professional or other applicable third party you choose to deal with.  The Professional is solely responsible for, and Ruby disclaims all liability with respect to, coordinating all details of the Home Modifications including, but not limited to, the date, time and location where the Home Modifications Services will be provided, confirming if you have any special requirements or restrictions, and collecting payment from you in connection with the Home Modifications Services. In turn you are responsible for providing the Professional with any information that they reasonably request in connection with providing the Home Modifications Services and for identifying for the Professional any special requirements that you may have.  YOU ACKNOWLEDGE AND AGREE THAT RUBY WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU OR THE PROFESSIONAL DUE TO YOUR FAILURE TO PROVIDE REQUESTED INFORMATION OR ANY SPECIFIC REQUIREMENTS THAT YOU HAVE TO THE PROFESSIONAL.  

In its capacity as an intermediary between you and the Professionals, Ruby, will not be responsible for, and disclaims all liability with respect to, (i) any information communicated by you or the Professional regarding the Home Modifications and Home Modifications Services and your ensuing relationship, (ii) cancellation or modification of an Assessment or Home Modifications appointment by either you or the Professional (subject to the section titled “Cancellations and Refunds” below), (iii) the fees charged and paid for the Home Modifications Services, (iv) the results of the Home Modifications Services or (v) the behavior of any users (including the Professionals) while using the Services or during the course of the ensuing relationship between you and the Professional before, during and after the Home Modifications Services are completed.  ON BEHALF OF YOURSELF AND YOUR PREDECESSORS, SUCCESSORS AND ASSIGNS, YOU COVENANT AND AGREE THAT YOU WILL NOT (INDIVIDUALLY OR COLLECTIVELY) BRING SUIT OR OTHERWISE ASSERT A CLAIM AGAINST (OR PARTICIPATE IN OR JOIN OR OTHERWISE AID, OTHER THAN AS REQUIRED BY LAW, IN ANY CLAIM OR ACTION AGAINST) RUBY REGARDING ANY OF THE FOREGOING (INCLUDING ANY SERVICES PROVIDED BY A PROFESSIONAL AND YOUR RELATIONSHIP WITH ANY PROFESSIONAL OR OTHER THIRD PARTY).  IF YOU HAVE ANY SUCH  CLAIMS REGARDING THE FOREGOING OR OTHERWISE RELATED TO THE HOME MODIFICATIONS SERVICES YOU HEREBY COVENANT AND AGREE THAT YOU WILL ONLY PURSUE SUCH CLAIMS AGAINST, AND SEEK RECOVERY FROM, THE APPLICABLE PROFESSIONAL. YOU AGREE THAT RUBY WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, COST, DAMAGE, OR OTHER LIABILITY OF ANY SORT INCURRED AS THE RESULT OF ANY SUCH DEALINGS, OR AS THE RESULT OF THE PRESENCE OF SUCH PARTIES ON THE SERVICE, AND YOU HEREBY IRREVOCABLY WAIVE ANY CLAIMS AGAINST RUBY ARISING FROM OR RELATED TO YOUR RELATIONSHIP WITH AN PROFESSIONAL OR OTHER THIRD PARTY.

MODIFICATIONS TO SERVICES & DATA

The Services may change over time as we add more features and functionality. We may modify, suspend or discontinue, temporarily or permanently, the Services (or a part of the Services) from time to time without prior notice to you. Please backup your data as Ruby has no responsibility for the deletion or failure to store any data or other content maintained or transmitted by the Services. You agree that Ruby will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services. You acknowledge that Ruby may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Ruby’s servers on your behalf. You agree that Ruby has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Services. To the extent that you have an account with Ruby, You acknowledge that Ruby reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Ruby reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

The Services include certain services that are available via a mobile device, including the ability to browse the Services and the Site from a mobile device (the “Mobile Services”). To the extent you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply.  

CONDITIONS OF USE

AGE: You must be 18 years of age to use the Services, with or without registering.

USER CONDUCT

You are solely responsible for all video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Services.  The following are examples of the kind of content and/or use that is illegal or prohibited by Ruby.  Ruby reserves the right to investigate and take appropriate legal action against anyone who, in Ruby’s sole discretion, violates this provision, including without limitation, removing the offending content from the Services, suspending or terminating the account of such violators and reporting you to the law enforcement authorities.  You agree to not use the Services to:


  1. email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Ruby, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose Ruby or its users to any harm or liability of any type;
  2. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; 
  3. violate any applicable local, state, national or international law, or any regulations having the force of law; 
  4. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  5. further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
  6. obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Services. 



FEES, PAYMENTS, REFUNDS

FEES:

The Site and the initial free consultation is provided free of charge, but each user of the Services hereby agrees to pay any fees associated with an  Assessment by us. By Purchasing any Assessment(a “Purchase”), you agree that your credit card may be charged for the full amount of applicable fees as set forth on the Site.  


As noted above, all fees, payments, and refunds (if applicable) will be charged or processes (as applicable) by the Professional.  


PAYMENT:


If you make a Purchase, you agree to provide your payment information at the time you Purchase. You agree to have sufficient funds or credit available upon placement of any such order to ensure that the purchase price will be collectible by Ruby. By making a Purchase you authorize Ruby to charge your payment card in accordance with this Section.  Our payment page is powered by our third-party payment processor, Stripe, Inc. and its affiliates (“Stripe”).  WE DO NOT PROCESS PAYMENT FOR ANY PURCHASES. Payment processing via bank account, credit card or debit card on the Services are provided by Stripe and are subject to the Stripe terms and conditions and other policies available at https://stripe.com/legal and Stripe’s Global Privacy Policy available at: https://stripe.com/privacy (collectively, the "Stripe Agreements"). By agreeing to these Terms, users that use the payment functions of the Services also agree to be bound by the Stripe Agreements for the payment function the user is using, as the same may be modified by Stripe from time to time. As a condition of Ruby enabling payment processing services through Stripe, you represent and warrant to Ruby that all information you provide about your payment instruments and/or bank accounts is true and that you are authorized to use such payment instrument and/or bank account, as applicable. You also authorize Ruby to share such information and other transaction information related to your payment for Purchases with Stripe. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. Ruby assumes no liability or responsibility for any payments you make through the Services.


Unless otherwise specified, prices quoted are exclusive of value added tax and any other tax or duty which (where applicable) must be added to the price payable.  You agree to pay for taxes, shipping or carriage of any products required for the Home Modifications as such costs are specified by us on the Services when you submit your order.


CANCELLATION AND REFUNDS:


If you cancel the Assessment Services:

  • Up to twenty-four (24) hours before the scheduled start time of the Assessment, you will receive a full refund; and
  • Less than twenty-four (24) hours before the scheduled start time of the Assessment, you will not receive any refund.


SPECIAL NOTICE FOR INTERNATIONAL USE; EXPORT CONTROLS: 


Software (defined below) available in connection with the Services and the transmission of applicable data, if any, is subject to United States export controls.  No Software may be downloaded from the Services or otherwise exported or re-exported in violation of U.S. export laws.  Downloading or using the Software is at your sole risk.  Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Services, including as it concerns online conduct and acceptable content.    


COMMERCIAL USE: 


Unless otherwise expressly authorized herein or in the Services, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Services, use of the Services, or access to the Services.


INTELLECTUAL PROPERTY RIGHTS

SERVICES CONTENT, SOFTWARE AND TRADEMARKS:

The Services may contain content (“Services Content”) that is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Ruby, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Services or the Services Content, in whole or in part. Any use of the Services or the Services Content other than as specifically authorized herein is strictly prohibited.  If you are eligible to use the Services, you are granted a limited license to access and use the Services and the Services Content and to download or print a copy of the Services Content solely for your personal, non-commercial use, provided that you keep all copyright or other proprietary notices intact. You are not permitted to use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Site or the Services Content other than as authorized by these Terms is strictly prohibited and will terminate the license granted here. The technology and software underlying the Services are the property of Ruby, our affiliates and our partners (the “Software”). You agree not to reverse engineer, reverse assemble or otherwise attempt to discover any source code version of the Software. If you are blocked by Ruby from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address).  We reserve all right, title and interest in and to the Software and Services Content, except for the limited rights expressly granted in these Terms.

Any rights not expressly granted herein are reserved by Ruby.

Ruby names and logos are trademarks and service marks of Ruby (collectively the “Ruby Trademarks”). Other company, product, and service names and logos used and displayed via the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Ruby. Nothing in this Terms or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Ruby Trademarks displayed on the Services, without our prior written permission in each instance. All goodwill generated from the use of the Ruby Trademarks will inure to our exclusive benefit. You may not use any of the Ruby Trademarks without our prior written permission.

THIRD PARTY MATERIAL:

Under no circumstances will Ruby be liable in any way for any content or materials of any third parties (including users and Professionals), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.  You acknowledge that Ruby does not pre-screen content, but that Ruby and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Services. Without limiting the foregoing, Ruby and its designees will have the right to remove any content that violates these Terms or is deemed by Ruby, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

USER CONTENT POSTED ON OR THROUGH THE SERVICES:

You are solely responsible for the content and other materials you upload, post on or through the Services or the Site or transmit to or share with other users or recipients (collectively, “User Content”), and you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein. You may not post any content that you did not create or that you do not own. By posting User Content you hereby grant and will grant Ruby and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicenseable, perpetual, irrevocable license to copy, display, transmit, distribute, store, modify and otherwise use your User Content in connection with the operation, advertising or marketing of the Services, in any form now known or later developed.

We welcome your comments, questions, suggestions and feedback about the Site or the Services (“Submissions”)! But be aware that any comments or suggestions you make to Ruby are non-confidential and become the property of Ruby, which will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that Ruby may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Ruby, its users and the public. You understand that the technical processing and transmission of the Services, including your content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.

THIRD PARTY LINKS AND CONTENT

The Services may provide, or third parties may provide, links or otherwise direct users to other sites and resources on the Internet. Ruby has no control over such sites and resources and Ruby is not responsible for and does not endorse such sites and resources. Ruby will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through such site or resource. Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that Ruby is not liable for any loss or claim that you may have against any such third party.

NO EMPLOYMENT

Ruby provides a software platform which allows you to obtain certain Home Modifications Services that Ruby fulfills using independent Professionals. Ruby is not the employer of any Professional and Professionals are not Ruby’s agents for any purpose whatsoever. You acknowledge that we do not supervise, direct, or control a Professional's work or Home Modifications Services performed in any manner and we expressly disclaim any liability in connection therewith.

RELEASE 

By using the Services you agree to release, discharge and hold harmless Ruby and its subsidiaries and affiliates (the “Ruby Entities”) from any and all losses, damages, rights, claims, actions of any kind and injury (including death) arising out of or relating to the Services or any act or omission by any person, including without limitation, any dispute between you and any other person (including the Professional), regarding your Home Modifications and other experiences using the Services, or regarding any content posted on the Site or the Services. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” This release includes, without limitation, any claim resulting from delay and the criminal acts of others. If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

INDEMNITY

You agree to indemnify and hold Ruby and the Ruby Entities harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Services, including without limitation, any content posted to or transmitted through the Services, or publicly distributed on the web, your use of the Services, your connection to the Services, your interaction with any Professional, your request or receipt of the Services, your violation of the Terms or your violation of any rights of another. Each Professional agrees to indemnify and hold Ruby and the Ruby Entities harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to the Services, including without limitation, any content posted to or transmitted through the Services, or publicly distributed on the web, your offer or provision of the Home Modifications Services, your interaction with any user of the Services, your violation of the Terms or your violation of any rights of another. Notwithstanding the foregoing, you will have no obligation to indemnify or hold harmless any indemnitee from or against any liability, losses, damages or expenses incurred as a result of any action or inaction of such indemnitee. 

DISCLAIMER OF WARRANTIES

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RUBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

RUBY MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. RUBY DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF PROFESSIONALS. AS BETWEEN YOURSELF AND RUBY, YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, INCLUDING YOUR ENSUING RELATIONSHIP WITH THE PROFESSIONALS, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

YOU AGREE THAT SOME HOME MODIFICATIONS SERVICES MAY CARRY INHERENT RISK, AND BY USING SERVICES AND PURCHASING HOME MODIFICATIONS SERVICES, YOU CHOOSE TO ASSUME THOSE RISKS VOLUNTARILY. FOR EXAMPLE, SOME SERVICES MAY CARRY RISK OF ILLNESS, BODILY INJURY, DISABILITY, OR DEATH, AND YOU FREELY AND WILLFULLY ASSUME THOSE RISKS BY CHOOSING TO PURCHASE THE HOME MODIFICATIONS SERVICES AND RECEIVE THOSE SERVICES. 

ALWAYS USE CAUTION WHEN GIVING OUT ANY PERSONALLY IDENTIFYING INFORMATION ABOUT YOURSELF OR YOUR CHILDREN.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT RUBY AND THE RUBY ENTITIES WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF RUBY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES. IN NO EVENT WILL RUBY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID RUBY IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES.

IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY.  IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

TERMINATION 

You agree that Ruby, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services and remove and discard any content within the Services, for any reason, including, without limitation, for lack of use or if Ruby believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Services, may be referred to appropriate law enforcement authorities. Ruby may also in its sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of this Terms may be effected without prior notice, and acknowledge and agree that Ruby may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Further, you agree that Ruby will not be liable to you or any third party for any termination of your access to the Services. 

DISPUTE RESOLUTION BY BINDING ARBITRATION: PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

a. Agreement to Arbitrate

This Dispute Resolution by Binding Arbitration section is referred to in these Terms as the “Arbitration Agreement.”  You agree that any and all disputes or claims that have arisen or may arise between you and Ruby, whether arising out of or relating to these Terms (including any alleged breach thereof), the Services, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify.  Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf.  You agree that, by entering into these Terms, you and Ruby are each waiving the right to a trial by jury or to participate in a class action.  Your rights will be determined by a neutral arbitrator, not a judge or jury.  The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

b. Prohibition of Class and Representative Actions and Non-Individualized Relief

YOU AND RUBY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.  UNLESS BOTH YOU AND RUBY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.  ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.  

c. Pre-Arbitration Dispute Resolution

Ruby is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at team@meetruby.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”).  The Notice to Ruby should be sent to 853 Broadway, Suite 905, New York, NY 10003 (“Notice Address”).  The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought.  If Ruby and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Ruby may commence an arbitration proceeding.  During the arbitration, the amount of any settlement offer made by Ruby or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Ruby is entitled.

d. Arbitration Procedures

Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement.  For information on the AAA, please visit its website, http://www.adr.org.  Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, http://www.adr.org/consumer_arbitration.  If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration.  The arbitrator must also follow the provisions of these Terms as a court would.  All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement.  Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Terms and applicable law.  Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

Unless Ruby and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances.  If the parties are unable to agree on a location, the determination shall be made by AAA.  If your claim is for $10,000 or less, Ruby agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules.  If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.  Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

e. Costs of Arbitration

Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement.  If the value of the relief sought is $75,000 or less, at your request, Ruby will pay all Arbitration Fees.  If the value of relief sought is more than $75,000 and you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of the Arbitration Fees, Ruby will pay your portion of such fees.  In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Ruby will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.  Any payment of attorneys’ fees will be governed by the AAA Rules.

f. Confidentiality. 

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

g. Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified.  If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief.  The remainder of these Terms will continue to apply.

h. Future Changes to Arbitration Agreement

Notwithstanding any provision in these Terms to the contrary, Ruby agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Ruby written notice within thirty (30) calendar days of the change to the Notice Address provided above.  By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

USER DISPUTES

You agree that you are solely responsible for your interactions with any other user or Professional in connection with the Services and Ruby will have no liability or responsibility with respect thereto.  Ruby reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the 

GENERAL

The Terms constitute the entire agreement between you and Ruby and govern your use of the Services, superseding any prior agreements between you and Ruby with respect to the Services. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The Terms will be governed by the laws of the State of New York without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Ruby agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within New York County, New York. The failure of Ruby to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign these Terms without the prior written consent of Ruby, but Ruby may assign or transfer these Terms, in whole or in part, without restriction. The section titles in these Terms are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Services may also provide notices to you of changes to these Terms or other matters by displaying notices or links to notices generally on the Services.

YOUR PRIVACY 

At Ruby we respect the privacy of our users and have outlined our collection, use and disclosure of personal information and registration data in our Privacy Policy. By using the Services, you accept and agree with all provisions of the Privacy Policy and consent to our collection and use of personal data as outlined therein.

ADDITIONAL TERMS

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Services from time to time, including, without limitation, the Privacy Policy. All such terms are hereby incorporated by reference into these Terms of Use. 

NOTICE FOR CALIFORNIA USERS 

Under California Civil Code Section 1789.3, users of the Services from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at Ruby Services, Inc., 853 Broadway, Suite 905, New York, NY 10003.

QUESTIONS?  CONCERNS?  SUGGESTIONS?

Please contact us team@meetruby.com to report any violations of these Terms or to pose any questions regarding this Terms or the Services.


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